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Terms and Conditions

 

 

TERMS and CONDITIONS 

By entering this site you agree to abide by the terms and conditions of use thereof. The placement of an order online indicates your acceptance of these terms and conditions.

Making a purchase could not be easier. Just browse our on-line shop and add any items that you wish to buy into the shopping cart. By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods. We will never pass on your details to a third person unless required to do so by law.  We do not see your credit/debit card details.

Pricing If a product is advertised at an incorrect price due to a typographical error or a supplier error we reserve the right to refuse or cancel an order whether or not said order has been confirmed. In such a case we will make you aware of this and a full refund will be given, if required. (Errors and Omissions accepted)

 

Paypal Account Holders Credit cards payments will be instant.

Delivery We aim to dispatch as quickly as possible. In most cases your order will be dispatched the next working day and will never be longer than 2 working days.

Your order is generated and processed via details input into our web site ordering system by you. Incomplete addresses, typographical, spelling or any errors made by you in completion of this process may result in non delivery,  We cannot refund or assist where the error is generated by incorrect information being supplied by the client at the point of order.

Shipping Postage is by dimension and weight at  the Royal Mail's current rates.
Orders under 1kg will be dispatched by Royal Mail first class.  Orders over 1kg will be dispatched by standard parcel service 3-5 working days.  Orders over 2kg will be delivered via Parcel Force 48 hours.


Please note we are not responsible for late-delivery where Royal Mail has failed to meet its contractual obligations.

Please be aware that Royal Mail will not declare items as lost until 15 working days have passed and we cannot act until this time has passed. This is out of our control but please bear it in mind if ordering goods.

Non Delivered Goods

If you do not receive an item then we reserve the right to ask you to wait 15 working days before we re-dispatch the item.

We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.


Airmail Europe 5 - 10 working days.

Worldwide shipping takes approx  10/13 working days but could take considerably longer.. This is out of our control but please bear it in mind if ordering goods. The buyer is responsible for all taxes due for the order.



Exchange/Returns Policy & Cancellation Rights

If you find that any product you have ordered is unsuitable, don’t worry, we have a flexible returns policy and are very happy to help you choose something else.

In the UK You also have a statutory right to cancel your purchase. If you wish to cancel your order or the item is faulty in some way then you must tell us in writing, by telephone or email within 14 working days from the day after the date on which the product is delivered. You should keep evidence of having given your cancellation notice, and get a  certificate of posting which is free. You must take reasonable care of the product and you should return the product to us (at your own risk and cost) within 7 working days of notifying us of your cancellation. If the product is faulty then the return postage via second class royal mail  will also be refunded. We will not refund 1st class royal mail or any express/priority charges.The product must be returned unused (except to the extent use was reasonably necessary to examine the product). Please return the product with its original packaging.

Privacy policy 

Your Presents take our customers privacy very seriously and do not disclose buyers' information to third parties. Any information disclosed to us is only used by us for the order and dispatch process. The only information that we see is your name, address, phone number and email address. Your email address may be used to send you a newsletter but only if you subscribed to it.

We do use 'cookies' on our website which helps keep track of items you have put in your basket to make your shopping experience easier. You can disable cookies in your browser at any time and you can also delete any saved cookies on your hard drive by deleting all 'temporary internet files' via your control panel in Windows.

Also known as browser cookies or tracking cookies, cookies are small, often encrypted text files, located in browser directories. They are used by us to help our users navigate this website efficiently and perform certain functions. Due to their core role of enhancing or enabling usability or site processes, disabling cookies may prevent users from using certain parts of this website. Please note that cookies can't harm your computer.

We're giving you this information to make sure we're honest and clear about your privacy when using our website.

We don't store personally identifiable information such as credit card details in cookies. The Merchants we use are PayPal who automatically encrypts your confidential information in transit from your computer to ours using Secure Sockets Layer Protocol (SSL). 

Note the yellow padlock will be present when you input your card details.

We also have a Thawte SSL certificate installed on the site to  protect any personal information that is entered prior to the payment pages again look out for the yellow padlock at the bottom right of your screen.

We do not see or store any of your card details as this is dealt with by Paypal.


 

 

Your Presents has gifts for all the family from bird ornament figurines to dog ornament figurines and everything in between.

Featuring heavily in the site are dog ornament figurines and cat figures.  Some of these collectable animal ornaments are retired pieces and when they have gone they cannot be re-ordered. Brands stocked include are Country Artists, Leonardo, Juliana and Border Fine Arts. We also stock Arora Design Little Paws range of dogs, cats and farmyard ornaments.

We are stockists of  Me To You Bears.  A range of plush bears for Christening gifts, wedding gifts, and many other special occasions gifts.  The Blue Nosed Tatty Teddy plush toy is loved worldwide from the prestigious brand of Carte Blanche.

Ranges of wildlife figurines from top brands Border Fine Arts, Country Artists and Leonardo including Lion figures, Tiger figurines and many more wildlife collectable ornaments.

We stock an unusual range of trinket boxes from Juliana including dog figures, cat figurines and many more plus a range of mice figurines from different world renowned brands.

 

 

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